TruChoice Privacy Notice

INTRODUCTION

TruChoice Financial Group, LLC (“TruChoice”, “we”, “us”, “our”) is a financial services enterprise (FSE) that helps independent financial professionals enhance their annuity and life insurance businesses for clients in the United States. To provide these products and services, we may collect, use, and share personal information about our clients (collectively and hereafter, “you”, “your”). This Privacy Notice explains our information management practices and provides information on how to contact us if you have questions regarding our privacy practices.

This Privacy Notice describes the following:

The types of personal information we may collect about you;
The types of personal information we may share with third parties;
How we protect the personal information we collect about you; and
Retention of your personal information.

SCOPE

This Privacy Notice applies to personal information collected, used, and shared by TruChoice Financial Group, LLC. For purposes of this Privacy Notice, “personal information” means personal information that identifies you as an individual or relates to an identifiable individual. “Personal information” does not mean publicly available information about individuals.

TYPES OF PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU

We collect personal information about you so that we can process the transactions and services you request. We also collect personal information to inform you of new products and services and to engage in studies or research relating to our business. We limit the personal information collected to what we need for our legitimate business purposes. We may collect your personal information from the following sources:

From you, either directly or through financial institutions with whom you work. This may include personal information provided on your insurance license appointment or other forms you may complete. The personal information we collect includes, but is not limited to, your name, Social Security number, address, telephone number, and email address;
From others, through the process of appointing you with carriers. This may include personal information from consumer reporting agencies and others;
From your relationship with us. For example, this may include the number of years you have been working with us; and
From data brokers that collect publicly available personal information about you. This includes household personal information, financial transactions, and social media activity.

TYPES OF PERSONAL INFORMATION WE MAY SHARE WITH THIRD PARTIES

We do not sell or otherwise share personal information about current or former customers with anyone, except to help us operate our business, as permitted by law. Where necessary, we seek your consent prior to sharing your personal information with third parties. We may share the personal information we collect about you as follows:

With our affiliates and other third-party service providers, to process your appointment request or place business that you place through us, and to provide back-office support;
With consumer reporting agencies, to obtain a credit report to decide eligibility for a policy or to process transactions you request;
With our partnering firms to facilitate placing business, or providing other service requests that you may initiate;
With management consultants, so that they can help us continuously improve our business processes;
With state insurance agencies, law enforcement, and other government officials;
In response to subpoenas, court orders, and other legal requests; and
As required or otherwise permitted by law.

We may also share your personal information with third-party service providers to support our business operations, as follows:

With research groups, to conduct studies on our business to improve the products and services we offer;
With other financial institutions to inform you of products and services that may be of interest to you;
With marketing firms, to inform you of products and services that may be of interest to you; and
With our affiliates, so they can market their products and services to you.

HOW WE PROTECT THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

We limit access to your personal information to those employees, affiliates, and service providers who need it for our business purposes. We protect your personal information using safeguards that align with applicable laws, regulations, and industry-accepted practices. This includes measures that are administrative, physical, and technical in nature. We use reasonable measures to secure our websites and protect the personal information that may be shared over these sites.

If you visit one of our websites, we may use “cookies” (small text files sent from our site to your hard drive). These cookies help us to recognize repeat visitors and allow easy access to and use of the site. We do not use cookies to gather your personal information or otherwise surveil your actions across the internet. The cookies only enable you to use our website more easily.

We select our third-party service providers carefully and seek contractual assurances that the service provider will reasonably safeguard your personal information in a manner consistent with our policies and practices. If we discover a breach of the security of your personal information in our possession, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to do so as promptly as possible under the circumstances and, to the extent we have your e-mail address, we may notify you by e-mail.

RETENTION OF YOUR PERSONAL INFORMATION

TruChoice may retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

USE OF SERVICES BY MINORS

TruChoice does not knowingly collect, use, or share personal information from children under thirteen (13) years old. We ask that any person under age 13 refrain from using our products and services. If we learn that we have collected the personal information of a child, we will take steps to delete the personal information as soon as possible.

HOW TO CONTACT US

You may contact TruChoice by post, telephone, or email:
TruChoice Financial Group, LLC
Attention: Privacy Official
400 Highway 169 South
Suite 200
Minneapolis, MN 55426
800.237.0263
privacy@truchoicefinancial.com

PRIVACY NOTICE REVISIONS

TruChoice reviewed and updated this Privacy Notice on 7 October 2019. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Notice at any time. Your continued use of this website and our Services, following reasonable notice of such modifications, constitutes your acceptance of any changes to this Privacy Notice.